So, what exactly do you do?
The BR Lab offers creative brand development and brand identity services for companies, brands, entrepreneurs as well as, new or existing businesses. We also offer custom design services such as invitations, business card design, logo design, brochure design, press kit design, and many other digital marketing graphics.)
How do I place an order?
You can start off by selecting the service(s) you wish to acquire, package or separate, while adding them to your Brand Box. After that you will be provided with our availability. You can then read over our terms & conditions for the service(s) you selected. Once you’ve completed those steps, you can login to your Brand In A Box account. You will then be able to sign up for an account if your haven’t already. Don’t worry, it’s free to signup! Finally you will be able to checkout by entering your debit card or credit card information. After going through these steps, you will receive a confirmation email from our team.
How does the process work?
The process of working over a project is simple and hassle free. After receiving the details of the project from the client, our designers brainstorm over the idea while coming up with the initial concepts for the design. The initial concepts are then delivered to the client and feedback is obtained regarding the same. The next step involves incorporating the changes as highlighted by the client. Finally, final files are delivered to the client, or a website soft-launch is put in place for the client.
What is a soft-launch?
A soft-launch is a process where we upload and install your website to your domain and make sure all is running smoothly. The soft launch consists of us making the site live. However, you are not required to promote or announce the launch while we get everything up and running.
How long does the process take? How long till I get my designs?
Each design request may be different and the timeline will differ based upon the needs of the client. Logo Design projects usually range between 5-10 Business Days. Most small design projects will range from 3-5 Business Days. Web Design projects will usually take about 3-6 weeks depending on the needs of the client. Please note, not all projects are the same and some projects will have a design process that may require a little more detail and more time. If the project requires more time than usual, after booking your project, you will receive a more in depth timeline for your specific project.
Do you have a refund policy?
Yes, you may find out more information about our refund policy here.
How do you obtain details or receive files from the client?
The details are obtained via your Brand In A Box account. You can login to your Brand Box here and start uploading files for your project.
How many revisions do I get?
The BR Lab will revise any incomplete designs as needed. Once the design is accepted and approved, any additional edits may require a small fee.
In what formats are the final files provided?
Final files for Logo Designs are provided in the following formats:
.png, .pdf, .ai., and/or .jpg graphics file formats
Final files for all other branding designs are provided in the following formats:
.jpg graphics file formats
Do I get the copyrights of the design?
The BR Lab offers a variety of design services. For more information about copyrights of the design, please contact us at email@example.com or call 848-210-3119.
How do I communicate with The BR Lab?
Once the project has started, our Account Managers remain in continuous coordination with the client via email. However, in case of any other questions or concerns you may have, you can always contact us through our support chat line, or e-mail us directly at firstname.lastname@example.org. If you prefer to speak with someone, you can reach at 848-210-3119.
Why do I have to pay a non-refundable deposit?
A non-refundable deposit is needed to reserve your space on the calendar. Whether the project has started, or has not started, The BR Lab will not issue a refund.
How much do your services cost?
The BR Lab offers a variety of services. You can customize a branding package and pay only for the services for your specific needs with our latest feature, Brand In A Box. For a custom price quote, please select the services you’re in need of here.
Do you offer a payment plan?
At this time, we only offer the following payments terms: (1) Pay In Full or (2) Pay A Deposit of 50% and the remaining balance is due at the time of completion. This is offered for projects at a total price of $600.00 & up. Any projects under $600.00 must be paid in full.
What forms of payment are accepted?
Debit cards and all major credit cards are accepted. We also accept Money Orders or Checks.
Can we work together if I already have an existing brand?
Yes! We love revamps! If you already have a website designed, or even a logo designed, but you need other services or are looking for a brand re-vamp we can spruce it up and include what you’ve already got. You can view our website revamps here.
I already have a website, can you edit or make a change to my current website?
Unfortunately, The BR Lab will not be able to make any edits or changes to an existing website or another designer’s work. We only offer revisions and edits for a design we have created.
What type of websites do you offer?
We offer several types of web design services. We can create a full website for your business, an e-commerce online shop, a strictly informational website, or even just a coming soon page or landing page.
Are all the designs created in-house?
Yes, we do not outsource our work. All of the graphic design and web design work is done by our expert team of developers and designers.
Does The BR Lab offer printing?
Unfortunately, The BR Lab does not provide printing services. We can, however, recommend some printers to you and point you in the right direction for your specific project needs. Please note, The BR Lab has no affiliation with any printing services that we recommend.
Is my information secure?
Our site ensures the safety of the information our clients provide to us. We do not sell, distribute, or share our client’s information to any third party without their consent or between any of our existing clients.
Will our work be displayed on the The BR Lab’s website?
Yes, we have the right to display the work, designed by us, on our site, social media pages. We have a marketing team that randomly selects material to be featured on our website and social media pages. If you would like your design posted on our website or social media pages, you can contact us at email@example.com. If you’re an existing client, you can e-mail firstname.lastname@example.org to let the know you would like your design featured.
My question wasn't answered, how do I get in touch?
Please reach out to us at email@example.com with any questions you might have. We look forward to hearing from you!